Category: Team
-
#43: Are we overloaded with ‘Peters’?
In 1968, Dr. Laurence J. Peter published the book: “The Peter Principle: Why Things Always Go Wrong” highlighting a cause of ‘poor management’. If you’re not familiar with The Peter Principle … it simply states that in a hierarchical organization: ‘Every employee tends to rise to his level of incompetence’. See, competent and highly skilled…
-
#36: Are we giving the disgruntled a fair hearing?
Have you ever had a disgruntled employee or team member? Silly question because there’s no doubt you have … or know someone who has. Unfortunately, by the time this team member became disgruntled, their employment situation was beyond repair – since in their mind, one line has been crossed and there’s no going back. With…
-
#33: Why?
If you’ve got toddlers, you’ll be on the receiving end of this question a few dozen times a day. They’ll start with an enquiring question … And then follow that up with their favorite one-word question … ‘Why?’ Which they will ask over and over again … Until they are satisfied that they’ve got to…
-
#30: Would I want my loved ones working here?
There’s a lot of talk of culture in business circles lately … you’ve noticed that right? It seems everybody is offering advice on improving it, but at the end of the day … You’re left wondering just how in the world are you supposed to know if you’re making any real progress. Fear not, because…
-
#24: How can we make our employees even happier?
Tom Peters – enfant terrible of the management consulting world – made an interesting point when he said … “Your customer is never happier than your employees”. Mmm, that kinda makes sense, doesn’t it? Obviously, one of the functions of a business is to ensure its customers/clients/patients/members are happy. Your employees, at every level and…