Category: Team
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#85: Where are our inefficiencies AND what are they really costing us?
I don’t know you. And I know nothing about your business. But I can confidently tell you this … There are inefficiencies in your business. And according to research, those inefficiencies could be leaking 20% – 30% from your bottom line. That’s bad news (as a CFO it nearly gives me heart palpitations!), but maybe…
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#81: Am I asking enough probing questions?
Tom Peters is on the money again. He tweeted: “Leaders do not earn their pay by having the right answers. They earn their pay by (1) pulling together a great group of people … and then by (2) asking the most probing questions.” The inference here of course is that by asking your team questions,…
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#79: Is my team more indispensable than me?
When Andrew Carnegie died in 1919, he was worth the equivalent of $300 BILLION dollars in today’s money! Not bad for a Scottish immigrant who started work as a ‘bobbin boy’ in a cotton mill at age 13 on just $1.20 per week. When a newspaper reporter asked him what the secret of his success…
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#76: Are we kind enough to our people?
If you haven’t already done so, you might want to check out Smart CEO Question #71 before thinking about this one. In Q71 I talked about how every experience I’d had with ‘Timpsons’ had been remarkable – made more remarkable because each experience had been at a different branch of the company. If I was…
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#71: Do we have who it takes to amaze our customers?
During a torrential downpour, I took shelter in a shop doorway. As well as key cutting and shoe repairs, the shop also sold umbrellas. Lucky me I thought – until I discovered that I’d left my wallet at the office 🙁 The shop manager who’s seen me search my pockets whilst looking at the umbrellas…