Category: Team
-
Joey’s Live Book Event: Never Lose an Employee Again
Years ago, I had the pleasure of meeting Joey, who is renowned for his inspiring insights on remarkable customer experiences through his book “Never Lose a Customer Again.” His passion and fresh perspectives expanded my thinking about what truly outstanding customer experiences can be. Now, Joey is taking it to the next level with his latest…
-
Redefine Your Workplace With a “Speak-Up” Culture
As I’ve been reviewing some of my inspiration as a writer in response to my book, The Growth CFO Void exceeding my expectations and bringing value to the lives of countless business owners, I started to reflect on some of the literary inspiration that taught me to lead well, think boldly, and develop the Growth…
-
Invest in Your Team!
Locating, hiring, and retaining excellent team members has become more complex than ever since 2020 and Covid. A great team is critical to your company’s success. Don’t miss these steps to make sure you’re leveraging the best talent. Numerous factors dictated this change, not that it was simple in the first place. So what makes you…
-
#96: Are we being just too damn polite to each other?
Manners are important – what do they say ‘manners maketh man’, right? Which is why politeness is generally seen as a good quality in a person. But if politeness is getting the way of getting things done then maybe we encourage … ‘Bespreekbaarheid’. It’s a word the Dutch use to describe their straightforward and direct…
-
#95: Could we win the ultimate elevator pitch challenge?
The elevator ride to the 86th floor of the Empire State Building takes just about 60 seconds. Slow by modern elevator standards, that nowadays can cover the same distance in close to 30 seconds. The Empire State Building is perfect for our little challenge though, because 60 seconds is a fair amount of time in…